Terms & Conditions

Last updated: 19 August 2026

These terms apply to all quotes, services and work carried out by Tree Removal Auckland (“we”, “us”, “our”) for a customer (“you”). Accepting a quote from us means accepting these terms. They also govern your use of this website.

1. Quotes and pricing

• Quotes are provided free of charge following an on-site assessment, and are valid for 30 days from the date issued unless stated otherwise.
• A quote covers only the trees, work and end state described in it. Anything not described is not included.
• Indicative prices published on this website are general planning ranges for the Auckland market. They are not quotes and do not bind either party.
• Quotes assume the access, ground conditions and site information available or disclosed at the time of assessment.
• Third-party costs — crane hire, elevated work platforms, traffic management, network operator shutdowns, consent fees — are itemised separately where they apply.
• Unless stated otherwise, quoted amounts are in New Zealand dollars and include GST where we are registered.

2. Variations and additional work

Occasionally something is discovered on site that could not reasonably have been identified during the assessment — concealed decay, buried services, metal embedded in a trunk, or access that has changed since we quoted. Where that materially affects the work:

• we will stop and discuss it with you before proceeding;
• any additional cost will be agreed with you before that work is carried out;
• if agreement cannot be reached, either party may end the engagement, and you will be charged only for work properly completed to that point.

We will not carry out additional chargeable work without your agreement.

3. Site access and your responsibilities

You agree to:

• provide safe and adequate access to the work area at the agreed time;
• ensure you have the legal right to authorise the work, including where a tree sits on or near a boundary;
• disclose any known hazards, including underground services, irrigation, garden lighting, septic systems, cabling, unstable ground and structural issues;
• move or secure vehicles, outdoor furniture, pot plants, garden ornaments and other movable items from the work area before we arrive;
• keep people, children and pets clear of exclusion zones for the duration of the work;
• obtain any permission needed from neighbours, a body corporate, or a landlord where the work requires it.

Where access is not available at the agreed time, or the site is not ready, a further visit may be charged.

4. Consents and protected trees

Some trees in Auckland are protected — as scheduled notable trees, through planning overlays, or by conditions attached to a resource consent or subdivision. Removing or damaging a protected tree without consent is an offence under the Resource Management Act 1991.

• We will check publicly available Auckland Council records for scheduling and overlays before quoting an established tree, as a courtesy and to a reasonable standard.
• That check is not a substitute for your own confirmation, and it does not transfer responsibility to us.
• You warrant that you are entitled to have the work carried out and that any required consent has been obtained before work begins.
• We may decline or suspend work where we believe a consent issue exists, and we will not proceed on a tree we reasonably believe to be protected without written evidence of consent.
• You indemnify us against loss arising from work carried out in reliance on your instruction where a required consent was not in place.

Auckland Council's guidance on checking whether you can work on a tree is the place to start, and the GeoMaps viewer shows scheduling by address.

5. How the work is carried out

• Work is performed with reasonable care and skill, using methods appropriate to the tree, the site and the conditions.
• We determine the removal method. Where you request a specific method we consider unsafe, we may decline to use it.
• Timeframes given are estimates. Weather, ground conditions, prior emergency call-outs and access issues can move a booking, and we will let you know as early as we can.
• Tree work is inherently disruptive. Some marking of lawns and soft ground is normal even with protection in place, and small stems, groundcover and turf within the work zone may be affected.
• Unless agreed otherwise, all arisings become our property and are removed from site.

6. Stumps and debris

• Stump grinding or removal is only included where the quote says so, and to the depth stated.
• Grinding depth is limited by ground conditions. Where rock, services or other obstructions prevent the quoted depth being reached, we will tell you and agree how to proceed.
• Unless agreed otherwise, grindings are levelled into the resulting hole rather than removed.
• Grinding does not remove the wider root system, which remains in place to decay. It is not sufficient where foundations, driveways or services will be constructed over the area.

7. Emergency and storm work

• Emergency call-outs are prioritised by risk to people and property rather than by order of enquiry.
• Emergency work may be carried out on a time-and-materials basis where a fixed quote is not practicable. We will tell you if that is the case before starting.
• Where a tree presents an immediate danger, we may make it safe before completing a full assessment.
• Making a site safe is not the same as full removal and reinstatement, which may be quoted separately.

8. Payment

• Invoices are payable within 7 days of the invoice date unless agreed otherwise in writing.
• A deposit may be required for larger projects, work involving third-party hire, or new commercial accounts.
• We accept bank transfer and credit card. We do not handle cash on site as a matter of course.
• Overdue accounts may incur reasonable recovery costs, and we reserve the right to charge interest on overdue amounts.
• Where a property manager, landlord or body corporate instructs the work, that party is responsible for payment unless we have agreed otherwise in writing.

9. Cancellation and rescheduling

• Please give at least 24 hours’ notice to cancel or reschedule a booking.
• Cancellation with less notice, or a crew arriving to find access unavailable, may incur a call-out charge reflecting the time and mobilisation cost incurred.
• Where third-party hire has already been committed on your behalf, non-recoverable costs may be passed on.
• We may reschedule for safety reasons, including high wind, electrical storms and unsafe ground conditions. There is no charge where we reschedule.

10. Liability

• We hold public liability insurance and will provide a certificate of currency on request.
• We are responsible for loss or damage caused by our negligence in carrying out the work.
• We are not responsible for: pre-existing damage; damage to undisclosed underground or concealed services; damage arising from inaccurate information you provided; normal ground marking and turf disturbance inherent in tree work; or the natural consequences of removal, such as increased wind exposure to remaining trees or changed light and drainage.
• To the extent permitted by law, our total liability in connection with any job is limited to the amount paid or payable for that job, and we are not liable for indirect or consequential loss.
• Nothing in this clause limits liability that cannot lawfully be limited, including under the Consumer Guarantees Act 1993 where it applies.

11. Problems and complaints

If you are not satisfied, tell us. Our complaints policy sets out how we handle it and the timeframes we work to. Where a matter cannot be resolved directly, consumers may take a claim to the Disputes Tribunal.

12. Website use

• Content on this website is provided for general information and is subject to our disclaimer.
• All content, including text, images, structure and branding, remains our property or that of our licensors, and may not be reproduced commercially without permission.
• Links to external sites are provided for convenience. We do not control and are not responsible for their content.
• Personal information submitted through this site is handled in accordance with our privacy policy.

13. General

• These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction.
• If any provision is found to be unenforceable, the remainder continues to apply.
• We may update these terms. The version in force is the one published at the time your quote was accepted.
• These terms, together with your accepted quote, form the whole agreement between us for that work.

14. Contact

Tree Removal Auckland
Phone: (09) 101 1024
Email: contact@treeremovalauckland.nz
Servicing the Auckland region, New Zealand

See also our privacy policy, disclaimer, accessibility statement and complaints policy.