Last updated: 19 August 2026

Tree Removal Auckland wants this website to be usable by as many people as possible, including people who browse with a screen reader, navigate by keyboard, need larger text, or rely on high-contrast or reduced-motion settings.

Found something that does not work for you?

Email contact@treeremovalauckland.nz or phone (09) 101 1024. We will help you get the information you need straight away, and fix the underlying problem where we can.

1. The standard we aim for

We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. This is the standard referenced by the New Zealand Government Web Accessibility Standard and is widely used internationally.

We treat this as an ongoing commitment rather than a one-off exercise. Accessibility is considered when pages are added or changed, not audited once and forgotten.

2. What we have done

Semantic structure. Pages use proper HTML landmarks and a logical heading hierarchy, so screen reader users can navigate by heading and region.
Keyboard access. All interactive elements — navigation, dropdowns, accordions, forms and buttons — can be reached and operated with a keyboard alone.
Visible focus. A clear focus outline is shown on every focusable element, and it is not removed.
Skip link. A “skip to content” link is the first focusable item on every page.
Colour contrast. Text and interface colours are chosen to meet WCAG AA contrast ratios against their backgrounds.
Colour is not the only cue. Links, states and required fields are indicated by more than colour alone.
Text alternatives. Meaningful images carry descriptive alt text; decorative images are marked so assistive technology skips them.
Labelled forms. Every form field has a properly associated visible label, with appropriate input types and autocomplete attributes.
Responsive and zoomable. Content reflows to 320px width and remains usable at 200% zoom without horizontal scrolling.
Reduced motion. Transitions and smooth scrolling are disabled for visitors whose system requests reduced motion.
Readable typography. Body text is set at a comfortable default size with generous line spacing, and scales with browser text settings.
Descriptive links. Link text describes its destination rather than saying “click here”, and links opening in a new tab are marked.
Language declared. Pages declare New Zealand English so screen readers pronounce content correctly.

3. Known limitations

We would rather be honest about the gaps than claim full conformance:

Photography. Our site photographs are described in alt text, but detailed longer descriptions of complex scenes are not provided.
Third-party components. Analytics, call-tracking and form-handling tools supplied by third parties may inject markup we do not fully control. We choose accessible providers where we have the option.
Data tables. Wide cost and comparison tables scroll horizontally within their container on small screens. Header cells are properly associated, but very small screens still require sideways scrolling.
PDF documents. Any documents we send you individually, such as quotes, may not be fully tagged for accessibility. Ask and we will provide the same information in an accessible format.
Older content. Pages are reviewed as they are updated, so recently changed pages are likely to conform more closely than ones untouched for a while.

4. If the website does not work for you

The website is one way to reach us, not the only way. If any part of it prevents you getting what you need, we will provide the same information and the same service by another route:

Phone: (09) 101 1024 — we can take your enquiry, describe our services and arrange a quote entirely over the phone.
Email: contact@treeremovalauckland.nz — we can send information in plain text, large print or another format on request.
In person: our assessments happen at your property, so nothing about our actual service requires you to use this website at all.

There is no charge, and no need to explain why you need it in a different form.

5. Telling us about a problem

Reports of accessibility problems are genuinely useful. When you contact us, it helps if you can include:

the page address where you hit the problem;
a short description of what went wrong or what you could not do;
the browser, device and any assistive technology you were using, if you know it.

We aim to acknowledge accessibility reports within 2 working days and to tell you within 10 working days what we can do and when. If a fix will take longer, we will say so and offer an alternative way to get what you need in the meantime.

6. If you are not satisfied

If we have not resolved your concern, you can raise it through our complaints policy. Complaints about disability-related discrimination can also be taken to the Human Rights Commission (0800 496 877, infoline@hrc.co.nz), which provides a free and confidential dispute resolution service.

7. Contact

Tree Removal Auckland
Phone: (09) 101 1024
Email: contact@treeremovalauckland.nz

Accessibility Statement