Privacy Policy

Last updated: 19 August 2026

Tree Removal Auckland (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use and store it, and the rights you have over it. It applies to this website and to our tree services throughout the Auckland region.

We handle personal information in accordance with the Privacy Act 2020 and the thirteen Information Privacy Principles it establishes.

1. What information we collect

Information you give us

• Contact details: name, phone number, email address.
• Property details: the address where work is required, access arrangements, and any site information you provide.
• Enquiry content: what you tell us about the tree, the work you want, timeframes, and any photographs you send.
• Job records: quotes issued, work carried out, dates attended, and site notes and photographs taken for quoting, safety and record-keeping.
• Billing information: the details needed to invoice you and reconcile payment. We do not collect or store credit card numbers.

Information collected automatically

When you visit this website, standard technical information may be collected, including your IP address, browser type and version, device type, the pages you view, the time and date of your visit, and the site or search that referred you. This is used to keep the site working and to understand how it is used in aggregate.

Third parties

We may receive your details from a property manager, body corporate, landlord, builder or insurer who is arranging work on a property you occupy or own, and occasionally from a neighbour where work affects a shared boundary.

2. Why we collect it and how we use it

We use personal information only for purposes connected with providing tree services:

• responding to your enquiry and arranging a site assessment;
• preparing and sending you a written quote;
• scheduling, planning and carrying out the work safely;
• checking whether a property carries tree scheduling or planning overlays;
• invoicing you and managing payment;
• keeping health and safety records, including site photographs and hazard notes;
• handling complaints, warranty questions, insurance claims and disputes;
• meeting our legal and tax record-keeping obligations;
• improving this website and our service.

We do not use your information for automated decision-making, and we do not sell or rent it to anyone.

3. Marketing

We may occasionally contact past customers about services relevant to work we have carried out for them. Every such message includes a straightforward way to opt out, and we will stop immediately when you ask. We do not add enquirers to third-party marketing lists.

4. When we share information

We disclose personal information only where it is necessary, and only to:

• Subcontractors and specialists engaged for your job — for example a crane operator or traffic management provider — and only the details they need to attend the site;
• Auckland Council, where a consent application, notification of urgent works, or a protection enquiry relates to your property;
• Network operators, where work requires a line to be de-energised or covered;
• Insurers and loss adjusters, where you have asked us to support a claim;
• Our service providers — accounting, invoicing, email, website hosting and analytics providers — who process information on our behalf under confidentiality obligations;
• Professional advisers, and any party we are legally required to disclose to, including under a court order or a lawful request from a government agency.

Some service providers may store data on servers outside New Zealand. Where that happens, we take reasonable steps to ensure comparable privacy protections apply, as required by Information Privacy Principle 12.

5. Storage and security

Personal information is held in our business systems, in electronic form and occasionally on paper. We take reasonable technical and organisational steps to protect it against loss, misuse and unauthorised access or disclosure, including access controls, reputable hosted services and limiting internal access to those who need it.

No system is completely secure. If a privacy breach occurs that is likely to cause serious harm, we will notify affected people and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

6. How long we keep it

We keep personal information only as long as we need it, and as long as the law requires. In practice:

• Enquiries that do not become jobs: generally up to 12 months.
• Quotes and job records: at least 7 years, to meet tax and business record-keeping requirements.
• Health and safety records: retained in line with our obligations under health and safety legislation.
• Website analytics: retained in aggregate and generally not linked to an identifiable individual.

Once information is no longer needed for any lawful purpose, it is securely deleted or destroyed.

7. Cookies and website analytics

This website may use cookies and similar technologies to keep the site functioning correctly and to collect anonymous usage statistics. Analytics and call-tracking tools may set cookies that record how visitors reach and move through the site, so that we can understand which pages are useful.

You can block or delete cookies through your browser settings. Doing so will not stop you using this site, though some functionality may be affected.

8. Your rights

Under the Privacy Act 2020 you have the right to:

• Access the personal information we hold about you;
• Request correction of information that is inaccurate, out of date, incomplete or misleading;
• Ask us to delete information we no longer have a lawful reason to keep;
• Withdraw consent to marketing contact at any time;
• Complain to us, and to the Privacy Commissioner if you are not satisfied with our response.

To exercise any of these, email contact@treeremovalauckland.nz or phone (09) 101 1024. We may need to verify your identity first. We will respond as soon as reasonably practicable and within 20 working days, as the Act requires.

9. Privacy complaints

If you believe we have mishandled your personal information, contact us first — most issues are resolved quickly once we understand them. Our complaints policy sets out how we handle this.

If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner:

• Website: privacy.org.nz
• Phone: 0800 803 909
• Post: PO Box 10094, Wellington 6143

10. Children

This website and our services are directed at property owners and occupiers, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time to reflect changes to our practices or the law. The current version is always published on this page with the date it was last updated. Material changes affecting how we use information already collected will be notified directly where practicable.

12. How to contact us

Questions about this policy, or about how we handle your information:

• Email: contact@treeremovalauckland.nz
• Phone: (09) 101 1024
• Business: Tree Removal Auckland, servicing the Auckland region, New Zealand

See also our terms and conditions, disclaimer, accessibility statement and complaints policy.